Report Abuse
We take all reports seriously. Our dedicated team reviews every submission and takes swift action against violations of our terms of service.
How to Report Abuse
We've made it simple to report any violations or concerns about our services or community.
Submit Your Report
Fill out our abuse report form with as much detail as possible. Include the server ID (or IP address + port if applicable), time of incident, and affected parties if applicable.
Initial Review
Our team reviews your report within 48 hours. We gather evidence and interview relevant parties to understand the full situation.
Investigation
We conduct a thorough investigation using server logs, user behavior analysis, and communication records to verify claims.
Action & Follow-up
Once confirmed, we take appropriate action and notify you of the outcome. Serious violations result in account suspension or termination.
Our Commitment
We maintain strict standards to ensure a safe and respectful environment for all users.
Zero Tolerance
We have zero tolerance for illegal activity. Violators face immediate action. See our Acceptable Use Policy for details.
Fair & Transparent
All reports are treated fairly and consistently. We explain our decisions and welcome appeals if you disagree.
Confidential
Your identity and report details are handled with complete confidentiality. We never disclose personal information without consent.
Swift Action
We act swiftly to stop abuse. Our team works around the clock to investigate reports and take action within 48 hours.
Proactive Monitoring
We actively monitor game server activity to detect and prevent abuse before it escalates. Our systems flag suspicious behavior for review.
No Refunds on Abuse
Accounts terminated due to abuse violations are not eligible for refunds. This protects our community.
What Constitutes Abuse
These examples reflect the prohibited and abusive conduct described in our Terms and Conditions.
Unlawful Conduct
- Using the service for unlawful purposes
- Violating applicable laws or regulations
- Activity from your account that infringes third-party rights
- Conduct that is harmful to other users, the service, or the company
Fraud and Evasion
- Accounts flagged by anti-fraud systems as high-risk
- Fraudulent activity or abusive refund requests
- Attempts to bypass limitations, suspensions, or payment restrictions
- Creating additional accounts to evade enforcement actions
Account Abuse
- Account sharing
- Transferring or assigning rights and obligations without written consent
- Failing to maintain valid and accessible communication with the company
- Using a suspended account or continuing to bypass restrictions
Resource Misuse
- Abuse of resources
- Bypassing resource restrictions
- Any harmful or unlawful conduct that affects the service
- Behaviour that may lead to suspension or termination
Report an Incident
Choose the method that works best for you. All reports are treated with priority and confidentiality.
Send detailed reports to our abuse team. Include evidence and any relevant information.
Abuse Email Address
Support Ticket
Open a support ticket and mark it as urgent. Our team will prioritize your case.
Billing Panel
Discord
Message us directly on Discord for quick response. Open a ticket using /ticket in our server.
Discord
Join Our Community
Connect with fellow server owners and gamers, get support, and stay up to date.